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Top Ten GenAI Sessions You Can't Afford to Miss

17 September 2024

Dreamforce 2024 is just around the corner, running from 17 to 19 September in San Francisco. Are you ready to see how Generative AI (GenAI) will redefine industries and drive innovation? This year, the spotlight is on the power of GenAI, with a focus on its transformative impact across various sectors, driving sustainability, and creating a ripple effect of innovation. With over 1,500 sessions and countless networking opportunities, Dreamforce offers a unique chance to dive deep into the latest advancements shaping the future of business and technology. From keynote addresses to hands-on workshops, Dreamforce provides a comprehensive view of the trends and innovations defining the future.

Whether you're interested in sustainability, retail innovation, or the future of healthcare, there’s no shortage of insights to gain. Below is your curated list of must-attend GenAI and disruptive tech sessions that will help you stay ahead of the curve.


Transforming Giving: AI and the Future of Philanthropy

Date: 17 September 2024 | Time: 3:00 PM - 3:20 PM PDT

Location: Moscone West, L2, Astro Theater

AI’s ability to analyse patterns and provide real-time insights is equipping philanthropic organisations with powerful tools to drive growth and innovation. In this session, explore how machine learning is rewriting the rulebook for charitable giving—enhancing donor engagement and maximising impact. Learn how AI is transforming every charitable effort into a game-changer for the social good sector.


Unlock the Future of Data, AI, and Service in Apparel and Beauty

Date: 17 September 2024 | Time: 4:00 PM - 5:00 PM PDT

Location: InterContinental, L5, Stockton

AI is making a bold impact on the fashion and beauty industries, shaping a future driven by personalisation and innovation. Top brands are using data and AI to craft tailored customer journeys, unlock valuable insights, and set new standards for loyalty and satisfaction. Discover how leveraging cutting-edge data analytics, transformative AI technologies, and innovative service models is creating personalised experiences that boost customer loyalty and elevate brand relevance.


Retail: Scale Personalisation and Loyalty in Retail with AI

Date: 17 September 2024 | Time: 3:15 PM - 3:35 PM PDT

Location: InterContinental, L5, InterContinental Ballroom A

Dive deep into the future of retail with powerful AI use cases that are redefining the shopping experience. From personalised recommendations to seamless customer interactions, discover how AI is creating tailored experiences that enhance customer loyalty and drive significant business value. Whether you're looking for quick wins or planning larger AI initiatives, this session provides the insights and strategies you need to stay competitive in today’s dynamic retail landscape.


Connected Campus: Embracing AI, CRM & Service for Enquiries

Date: 17 September 2024 | Time: 3:30 PM - 4:15 PM PDT

Location: Moscone West, L3, Room 3016

Discover how Queensland University of Technology is setting new standards in higher education by transforming student engagement through an AI-powered contact centre. Their agents are utilising CRM, AI, Data Cloud, and Voice technologies to deliver seamless, personalised support to students and prospects. Learn how Queensland University is revolutionising its contact centres, enhancing the student experience, and shaping the future of higher education.


Augmenting CRM with Gen AI — Boosting Efficiency for Banks

Date: 18 September 2024 | Time: 11:00 AM - 11:45 AM PDT

Location: Metreon AMC, L3, Theatre 13

Explore the cutting edge of financial innovation as Deloitte Digital positions Gen AI at the heart of its strategic initiatives. Discover how Salesforce Gen AI is transforming the banking industry by enhancing CRM capabilities across the entire customer lifecycle. With AI driving rapid evolution in banking, this session delves into how Gen AI can streamline CRM, elevate customer experiences, and boost operational efficiency in financial services. If you're in banking, this is a session you can't afford to miss.


Scaling Engagement in Pharma with AI and Data

Date: 18 September 2024 | Time: 4:00 PM - 4:20 PM PDT

Location: Moscone South, LL, Content Pavilion, Stage 9

Pharma’s next breakthrough may not be a drug, but AI. Discover how the industry is harnessing AI and data to enhance patient engagement, improve treatment adherence, and deliver better healthcare outcomes through intelligent automation. Uncover the potential of AI and data in transforming how pharmaceutical companies interact with patients and healthcare professionals (HCPs).


Real and Secure AI with ACCELQ’s Test Automation Copilot 360

Date: 18 September 2024 | Time: 3:30 PM - 3:50 PM PDT

Location: Moscone North, LL, Campground, Theatre 2

Step into the future of test automation with ACCELQ Copilot 360, the industry’s first AI-powered, no-code, full-cycle test automation solution. This groundbreaking technology delivers secure, reliable automation that sets a new standard in software development. Experience how ACCELQ’s no-code solution is revolutionising test automation and learn how to elevate your testing strategy to ensure your operations are future-proof.


Unlock AI Innovation with Automation

Date: 19 September 2024 | Time: 9:30 AM - 9:50 AM PDT

Location: Moscone North, LL, Campground, Theatre 4

Automation and AI are the dynamic duo driving modern SaaS. This session will reveal how AI-powered automation can streamline complex workflows, reduce operational costs, and fuel innovation in unexpected ways. Through real-world examples and actionable insights, you’ll learn best practices for simplifying processes, minimising operational complexities, and maximising your organisation’s impact.


Improve Customer Retention Rates with Service Excellence

Date: 19 September 2024 | Time: 1:15 PM - 1:35 PM PDT

Location: InterContinental, L5, InterContinental Ballroom A

AI is transforming customer service into a competitive edge. Learn how AI tools are helping companies deliver exceptional service, build stronger relationships, and retain customers like never before in this essential session for service-driven businesses.


Drive ROI with Sustainability in Business Operations

Date: 19 September 2024 | Time: 11:00 AM - 11:20 AM PDT

Location: Moscone South, LL, Content Pavilion, Stage 9

Sustainability is no longer just an environmental imperative—it’s a financial strategy. This session shows how to use AI-driven sustainability tools like the Net Zero Cloud to meet your environmental goals while boosting ROI and operational efficiency.


Make the Most of Dreamforce 2024

Dreamforce 2024 is more than just a conference—it’s a launchpad for the future. With global industry leaders sharing groundbreaking innovations and practical AI solutions, attending these top sessions will leave you with insights that can transform your business. Whether you’re focused on philanthropy, retail, banking or healthcare, these sessions provide actionable strategies to bring back to your organisation.


Don’t miss out on your chance to stay ahead in this rapidly evolving landscape. Register now to attend in-person or stream live for FREE and secure your spot to gain invaluable insights and connect with the best in the industry. We’ll see you there!

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